How to Optimize the Medical Material Review Process

Medical Review teams face a familiar set of pressures -- rising material volumes, too many expedited reviews, limited coordinator capacity, and a process that can feel impossible to scale. In this webinar, Acceleration Point Co-CEO Scott Thompson and Director of Operational Support Jeffrey Tucker walk through a real case study from a top 10 pharma company where a structured approach to material review coordination delivered measurable results: over 4,000 reviews managed annually, a 16% reduction in expedited reviews, and consistent stakeholder satisfaction scores of 95% or higher.

What You'll Learn:

• How to define the material review coordinator role as a strategic partner -- not a taskmaster -- and what that shift means for process performance
• Practical steps for improving the review process through proactive planning, demand management, and centralized communication
• What it means to provide actual support to content owners, reviewers, and agency partners throughout the review cycle
• How to measure coordinator and process effectiveness through customer satisfaction surveys, capacity tracking, and volume reporting

Speakers:

• Host: Scott Thompson, Co-CEO, Acceleration Point
• Jeffrey Tucker, Director of Operational Support, Acceleration Point

[00:00] Introduction and Session Overview
[01:37] Interactive Discussion and Audience Engagement
[03:52] Case Study: Optimizing Material Review Process
[30:40] Key Coordinator Responsibilities
[33:53] Measuring Customer Satisfaction
[40:01] Handling High Demand and Process Improvement